SERVICE

THANK YOU

You have chosen a high-quality and durable piece of Swiss seating furniture, which is covered by our five-year warranty on its construction, padding material, functional fittings and workmanship, plus a two-year warranty on its upholstery material.

Do you have any questions regarding our service offers? If you do, please contact us from the comfort of your home by email or allow us to advise you personally by phone.

T +41 (0) 56 265 88 88

For both fabric and leather: With the right care, you increase the lifespan of your furniture. It also ensure the functional properties remain in good working order and that the furniture still looks great even with the passing of time.

OUR WARRANTY

5-year warranty
for construction, upholstery material, functional hardware, drive unit and workmanship

This warranty begins upon delivery of the item to the customer (Art. 210 Swiss Code of Obligations). The battery unit, charger and main adapter of electrically adjustable seating, manual button and gas springs are excluded from the 5-year warranty. Batteries, chargers, main adapters, manual buttons and gas springs are warranted for 2 years. This cannot be extended.

2-year warranty
for cover material

We provide a 2-year warranty on all cover materials. No warranty can be provided for subsequent treatments with stain protection, supplied cover materials or third-party fabrics / leather.

WARRANTY EXCLUSION

The furniture must be used properly with normal loads and care. External impacts or wilful damage are excluded from the warranty. Depending upon cover material, noise may occur in seating during use. This does not constitute a quality defect. Cowhide loses hair at exposed points due to use and associated mechanical abrasion. The bare spots are to be expected in this product and do not constitute a quality defect. A certain creasing of covers is intended and does not constitute a quality defect.

GARANTIE PLUS

With GarantiePlus, we are offering you an exclusive extended warranty of 3 years on the upholstery material. You can take advantage of complete protection for your upholstered furniture up to 5 years after its purchase.

Extended warranty of 3 years on the upholstery material

One-off payment of 5% of the gross price
Catalogue price at the time of purchase incl. VAT

The extended warranty covers the follow-up costs for material damage to the upholstery material from the Intertime collection for a further 36 months after the legal 24-month warranty period from the date of purchase has expired, in accordance with the Swiss Code of Obligations.

The extended warranty that can be purchased, only applies to products purchased in Switzerland made from upholstery material from the Intertime collection. The extended warranty cannot be granted for upholstery material that has been subsequently treated with stain protection. The upholstered furniture must be used properly with normal loads and care. Tampering or wilful damage voids all warranty claims and/or the warranty. Unless stated otherwise in the above provisions, our General Terms of Sale and Delivery shall apply. The extended warranty must be submitted within three months from the date of purchasing a new piece of upholstered furniture from Intertime and can only be concluded once. Once the registration has been completed, it will be checked and rendered legally valid with an order confirmation from Intertime AG. You will receive the order confirmation together with the invoice.

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Order GarantiePlus now:

Select the product to which you would like to apply your GarantiePlus.
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